Refund and Returns Policy

Introduction

At SMK Traders, we value your satisfaction and aim to make every purchase a pleasant experience. Our Returns & Refund Policy outlines how we handle product returns, replacements, and refunds. We understand that sometimes a product may not meet expectations or arrive damaged, and we’re here to help. This policy explains your rights and our procedures for resolving such issues. We want to ensure fairness and transparency in every step. Please read this policy carefully before requesting a return or refund. By shopping with us, you agree to follow these guidelines. Our goal is to make returns simple and stress-free for all customers.

Eligibility for Returns

To qualify for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Returns are accepted within 7 days of delivery, depending on the product type. Some products, such as personal-use or hygiene-related items, may not be eligible for return due to safety reasons. We request customers to inspect products upon delivery to report any visible issues right away. Returns are only accepted for valid reasons like wrong item delivery, damaged goods, or manufacturing defects. Proof of purchase or order confirmation is required for all return requests. Items returned without prior approval may not be accepted.

Non Returnable Items

Certain products are not eligible for return or refund once delivered. These include personal care items, clearance or discounted products, and goods damaged due to customer misuse. Custom-made or special-order items may also fall outside our return policy. We encourage you to review the product details carefully before purchasing. If you’re unsure about eligibility, you can always contact our customer support team for clarification. Non-returnable products will be clearly mentioned on the product page. This policy helps maintain hygiene standards and prevent misuse of the return system. We appreciate your understanding in these situations.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately within 48 hours of delivery. Share clear photos or videos of the issue to help us verify the problem quickly. Once verified, we’ll arrange a replacement or initiate a refund, depending on your preference and product availability. In some cases, we may ask you to return the defective item before processing a replacement. We ensure that all items are inspected before shipment, but minor issues can occur during transit. Our team will do its best to resolve such matters promptly. Customer satisfaction is our top priority, and we take product quality seriously.

Return Process

To start a return, contact our support team at info@smktraders.com with your order number and reason for return. Once approved, you’ll receive step-by-step instructions on how to send the product back. Please ensure the item is packed securely to prevent further damage during transit. Depending on your location, return shipping times may vary. We recommend using a trackable courier service for safety. Once the item is received and inspected, we’ll notify you of the approval or rejection of your return. If approved, we’ll proceed with the replacement or refund as requested. The process is designed to be easy and transparent for our customers.

Refund Policy

Refunds are processed only after the returned item has been inspected and approved. Once approved, your refund will be credited to your original payment method within 5–10 business days. If the payment was made via bank transfer or cash on delivery, we’ll request your bank details for manual processing. Please note that shipping fees are usually non-refundable unless the return is due to an error on our part. Delays in bank processing may occasionally extend refund timelines slightly. You will receive confirmation once the refund has been issued. Our aim is to complete all refunds efficiently and without hassle.

Replacement Policy

If you prefer a replacement instead of a refund, we’re happy to arrange that. Replacements are subject to product availability and stock levels. We’ll ship the new product as soon as the returned item is received and verified. If the requested item is out of stock, you can choose another product of equal value or request a full refund. Replacements follow the same inspection process as returns to ensure fairness. All replacement items are shipped in new condition and undergo quality checks before dispatch. We always strive to resolve issues in a way that satisfies our customers completely. Your comfort and confidence in our service matter most.

Shipping Costs for Returns

Customers are responsible for covering return shipping costs unless the return is due to an error or defect from our side. In cases of damaged, defective, or incorrect items, SMK Traders will bear the shipping charges. We recommend using a reliable courier service with tracking to ensure your item reaches us safely. If the returned item is lost during transit, we may not be able to process the refund. Please retain your shipping receipt until the return is confirmed. Transparent communication helps avoid delays. Our goal is to keep return-related costs minimal and fair for everyone involved.

Order Cancellations

Orders can be cancelled within 12 hours of placement if they haven’t been shipped yet. Once shipped, the order can no longer be cancelled but can still be returned after delivery under this policy. To cancel, contact us as soon as possible with your order details. Refunds for cancelled orders will be processed using your original payment method. We encourage customers to review their cart carefully before confirming payment. If you accidentally placed an order or need an urgent change, our support team will assist promptly. We aim to handle cancellations quickly and without unnecessary delay. Your satisfaction always comes first.

Contact Us

For any questions about returns, refunds, or product exchanges, please reach out to us at info@smktraders.com. Our team is ready to guide you through the process and resolve any concerns as efficiently as possible. You can also contact us through the form on our website for faster support. We take customer feedback seriously and continuously improve our service based on your input. Whether it’s a product issue or delivery delay, we’ll do our best to assist you. Thank you for trusting SMK Traders for your purchases. We appreciate your support and look forward to serving you again.